Let me address a few issues up front. First and foremost, Atlanta Police officers were spending a lot of time responding to alarm calls in the city, the vast majority of which turned out to be false. Our research has shown that these alarms are often triggered due to user error. In short, that means many of these false alarms can be reduced through increased awareness and education on the issue.
Ultimately, our goal is to reduce the amount of time officers spend responding to alarm calls, so they can focus on more critical matters such as proactive neighborhood patrols and timely responses to 9-1-1 calls. Hopefully, that’s a goal we can all agree on.
Last year, the Atlanta City Council approved legislation requiring any resident or business owner in the city to register their alarm system. Many municipalities, including some here in metro Atlanta, have been successful in reducing the number of false alarm calls by implementing a registration program similar to ours. The data shows that false alarms significantly drop when owners are more educated, and aware of, the potential for alarm errors.
We are encouraging all citizens to register for free to avoid any fees. Failure to register will result in a $150 civil penalty. The Crywolf website is affiliated with the City of Atlanta and we have shared your concerns about the website’s security with the company. They have assured us the site is secure, and that no personal/sensitive data is accessible to the public. The Department is also boosting awareness about the program and will be posting various updates about the program to keep you informed.
We have embarked on several campaigns to inform city residents and business owners on the program, and continue to do so. I’m sorry to hear we have not been successful in reaching everyone. We are doing our best!
Please let me know if I can assist you further.
Officer Kevin Moody" id="message_7684614">Good morning/afternoon,
My name is Officer Kevin Moody, the point-of-contact for the Atlanta Police Department on the alarm registration ordinance.